Answers

Can I come without paying a deposit?

No is the simple answer to that one. Unfortunately as much as we would like to trust people, experience tells us good intentions go out the window without an incentive when the festivities start and picking up the pass is sometimes the last we see of those intentions. So sorry deposits has to be a rule for all.

Why do I lose my deposit if I cancel within 28 days of the event?

Experience again! Too many people apply to get the pass and then just change their mind closer to the time. If it was just the odd one with good reason that would be fine but unfortunately it is not. This causes two problems; it means someone who would have really valued that opportunity has now missed out. The second is because shift organisation and administration of volunteers is very time consuming, it is an unwelcome distraction when we should be focussing on delivery at events. So sorry lost deposits has to be a rule for all.

Why is there an admin charge?

Two reasons the administration time for volunteers is generally very high and also because we get charged to process payments.

Why does the deposit take so long to be repaid

Normally it doesn’t and in clear cut cases where shifts have been worked and recorded properly and the correct bank details are given deposits will come back surprisingly quickly. It is only in cases where verification is required.

How will I know where to go and what to do?

Once you have applied for an event you will begin to receive emails providing this information. Once on site you will be introduced to the site manager and information on shifts, health and safety etc will be communicated to you at the team briefing. Also don't forget to check the latest news features.

What if I am late for a shift?

Please remember when you are late for a shift this effects the whole shift. Either they are delayed starting or someone has to come and find you. It is for these reasons that late comers to shift can and do forfeit their deposits, sites are busy and times often critical meaning we are unable to tolerate unreliable staff or volunteers. It is generally expected that you will turn up 10 minutes before your shift to clock in and ensure you have all you need for that shift. 

What should I bring?

Clothing

Waterproofs – head to toe because it does rain at festivals occasionally!

Good sturdy footwear: flip flops, sandals, heels or bare feet are not acceptable and you will not be able to volunteer in these items. Likewise you will not be able to volunteer in shorts or clothing that does not cover the torso. Trainers are acceptable provided they have a thick sole. Whatever you wear remember you will be walking a lot so be comfortable and be safe.

A hat because it is sunny also at festivals and you will spend a lot of time exposed (to the sun that is).

Sun protection: We do provide sun creams but if you have a preference or object to sharing then it is good to bring your own sun protection.

Accommodation

We provide space in crew camping for tents and for live in vehicles by arrangement, showers and toilet facilities. You must bring with you a suitable tent or a ‘road worthy’ live in vehicle along with suitable bedding material for a cosy and comfortable nights sleep.

Food

Arrangements can sometimes be made for access to crew catering at a reduced price, but you should be prepared to bring food or cash for all meals. It is also a good idea to bring a plate, cutlery and a cup.

Proof of right to work

All volunteers are covered under the same rules as paid worker by Border Controls. We therefore have to see documentation supporting your right to volunteer in the UK. Please bring the following and submit when you arrive. Without the correct documentation we can not permit you to work and you will therefore forfeit your deposit and or right to a pass for the festival. Unfortunatley this has become all the more complicated post Brexit. If it looks daunting in most cases it is not and you will soon find the documents applicable to you, but please spare a thought for us that have to implement this.

Lists of acceptable documents for manual right to work checks (from 1 July 2021)

List A – acceptable documents to establish a continuous statutory excuse

  1. A passport(current or expired) showing the holder,or ap erson named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK.

  2. A passport or passport card(current or expired) showing that the holder is a national of the Republic of Ireland.

  3. A current document issued by the Home Office to a family member of an EEA or Swiss citizen, and which indicates that the holder is permitted to stay in the United Kingdom indefinitely.

  4. A document issued by the Bailiwick of Jersey,the Bailiwick of Guernsey or the Isle of Man, which has been verified as valid by the Home Office Employer Checking Service, showing that the holder has been granted unlimited leave to enter or remain under Appendix EU to the Jersey Immigration Rules, Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008 or Appendix EU to the Isle of Man Immigration Rules.

  5. A current Biometric Immigration Document(Biometric Residence Permit) issued by the Home Office to the holder indicating that the person named is allowed to stay indefinitely in the UK or has no time limit on their stay in the UK.

  6. A current passport endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the UK, has the right of abode in the UK, or has no time limit on their stay in the UK.

  7. A current Immigration Status Document issued by the Home Office to theholder with an endorsement indicating that the named person is allowed to stay indefinitely in the UK, or has no time limit on their stay in the UK, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

  8. A birth or adoption certificate issued in the UK, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

  9. A birth or adoption certificate issued in the Channel Islands,the Isle of Man or Ireland, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

   10.A certificate of registration or naturalisation as a British citizen, together with an official      document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

List B Group 1 – documents where a time-limited statutory excuse lasts until the expiry date of leave

 

  1. A current passport endorsed to show that the holder is allowed to stay in the UK and is currently allowed to do the type of work in question.

  2. A current Biometric Immigration Document(Biometric Residence Permit) issued by the Home Office to the holder which indicates that the named person can currently stay in the UK and is allowed to do the work in question.

  3. A current document issued by the Home Office to a family member of an EEA or Swiss citizen, and which indicates that the holder is permitted to stay in the United Kingdom for a time limited period and to do the type of work in question.

  4. A document issued by the Bailiwick of Jersey, the Bailiwick of Guernsey or the Isle of Man, which has been verified as valid by the Home Office Employer Checking Service, showing that the holder has been granted limited leave to enter or remain under Appendix EU to the Jersey Immigration Rules, Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008 or Appendix EU to the Isle of Man Immigration Rules.

  5. A document issued by the Bailiwick of Jersey or the Bailiwick of Guernsey,which has been verified as valid by the Home Office Employer Checking Service, showing that the holder has made an application for leave to enter or remain under Appendix EU to the Jersey Immigration Rules or Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008, on or before 30 June 2021.

  6. A frontier worker permit issued under regulation 8 oft heCitizens 'Rights (Frontier Workers) (EU Exit) Regulations 2020. 

  7. A current Immigration Status Document containing a photograph issued by the Home Office to the holder with a valid endorsement indicating that the named person may stay in the UK, and is allowed to do the type of work in question, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

List B Group 2 – documents where a time-limited statutory excuse lasts for six months

  1. A document issued by the Home Office showing that the holder has made an application for leave to enter or remain under Appendix EU to the immigration rules on or before 30 June 2021 together with a Positive Verification Notice from the Home Office Employer Checking Service.

  2. A document issued by the Bailiwick of Jersey or the Bailiwick of Guernsey showing that the holder has made an application for leave to enter or remain under Appendix EU to the Jersey Immigration Rules or Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008 on or before 30 June 2021 together with a Positive Verification Notice from the Home Office Employer Checking Service

  3. An Application Registration Card issued by the Home Office stating that the holder is permitted to take the employment in question, together with a Positive Verification Notice from the Home Office Employer Checking Service

  4. A Positive Verification Notice issued by the Home Office Employer Checking Service to the employer or prospective employer, which indicates that the named person may stay in the UK and is permitted to do the work in question.

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